Live chat, phone, email, and a full knowledge base — real help, real fast.
Available Mon–Fri, 6am–6pm PT. Average response time under 2 minutes.
Call us at (800) 555-0142, Mon–Fri 6am–6pm PT. Premium plans get priority queuing.
support@infinitygroupusa.com — average reply time under 4 business hours.
Premium customers get a named account manager for personalized, ongoing support.
Step-by-step articles covering every feature, from your first payroll run to year-end filings.
Browse ArticlesShort walkthroughs for onboarding, running payroll, and managing employee benefits.
Watch VideosDownloadable checklists to get your account, bank connection, and first hires set up correctly.
Get GuidesMost businesses complete setup and run their first payroll within a single business day. Premium plans include white-glove migration assistance.
Off-cycle runs for bonuses, corrections, or terminations can be processed anytime from your dashboard in just a few clicks.
Yes — employees can access help articles and submit support requests directly from their self-service portal.
Yes, our support team offers assistance in English and Spanish, with additional languages available for Premium accounts.
Standard support is available Monday–Friday, 6am–6pm PT. Premium accounts include extended hours and priority routing.
Reach out directly — our team responds fast, every time.
Contact Support