Privacy Policy

Infinity Group USA ("we," "us," or "our") provides payroll, tax filing, and HR software services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties:

• Account & business information: company name, address, tax identification numbers, and billing details.
• Employee & contractor data: names, Social Security numbers, dates of birth, addresses, bank account details, and compensation data submitted by your business for payroll processing.
• Usage data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
• Communications: records of support requests, emails, and chat transcripts.

2. How We Use Information

• To process payroll, calculate and file taxes, and generate required forms (W-2, 1099, 941, 940).
• To provide, maintain, and improve our platform and customer support.
• To detect, prevent, and address fraud, security incidents, and technical issues.
• To comply with legal and regulatory obligations, including IRS and state agency reporting requirements.
• To send service updates, billing notices, and — with consent — marketing communications.

3. How We Share Information

We do not sell personal information. We share data only with:

• Federal, state, and local tax authorities as required to file payroll taxes on your behalf.
• Banking partners to facilitate direct deposit and fund transfers.
• Service providers who perform functions on our behalf (hosting, analytics, customer support) under strict confidentiality obligations.
• Third parties when required by law, subpoena, or to protect the rights and safety of our users.

4. Data Security

We protect data using 256-bit AES encryption at rest, TLS 1.3 encryption in transit, mandatory two-factor authentication, and role-based access controls. Our infrastructure is independently audited under SOC 2 Type II standards. See our full Security & Compliance page for details.

5. Data Retention

We retain payroll and tax records for the period required by applicable federal and state law (generally a minimum of four years), and account data for as long as your account remains active plus a reasonable period thereafter for legal and audit purposes.

6. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, and to receive a copy of your data in a portable format. California residents may exercise rights under the CCPA; EU/UK residents may exercise rights under the GDPR. To exercise these rights, contact us using the details below.

7. Cookies

We use cookies and similar technologies to operate our site and understand usage patterns. See our Cookie Policy for full details and how to manage your preferences.

8. Contact Us

Questions about this Privacy Policy or our data practices? Contact our privacy team at privacy@infinitygroupusa.com or write to us at 4820 Corporate Center Drive, Suite 300, Charlotte, NC 28226.